Customer Success Representative (m/w/d) Duisburg or Reutlingen

Permanent Employee, full-time, Reutlingen

Your mission

• Customer service (by telephone and in writing)
• Processing customer enquiries by telephone, e-mail and relevant systems
• Maintaining customer data and documentation in the respective systems
• Management of national and international logistics and participation in their future development
• Management of and involvement in the future development of the supply chain, including but not limited to test kits and
  the components of the test kit
• Ensure sample collection and delivery to the NOS laboratory
• Train clients in the use of the NOS portal
• Documenting process deviations (documentation management)
• Support on issues related to the NOS portal (internal & external)
• Answering & collecting customer enquiries (knowledge management)
• Increasing the number of samples in cooperation with the sales team

Your profile

• University degree in the natural sciences (Bachelor's degree in microbiology, virology, infectiology or comparable scientific degree)
• Pleasure in working with customers
• High level of communication skills and expressiveness
• Very good knowledge of German, English and French, both written and spoken
• Confident in using a PC and knowledge of or willing to learn Google G-Suite applications, e.g. Documents, Sheets,
  Presentation
• Willingness to learn
• Flexible work options and willingness to travel

What awaits you

What awaits you as a full-time Customer Success Representative (m/w/d):
You will be part of the Customer Service Team from day one and take direct responsibility for your tasks. As
Customer Success Representative, you are the first point of contact for our customers and handle enquiries and complaints. You are the direct interface between sales and customers.

• A position in a fast-growing start-up that is expanding internationally
• The opportunity to put your own ideas into practice
• A dynamic, diverse, high-performing team that values your efforts
• 30 days vacation
• Flat hierarchies and short communication channels
• High-quality technical equipment
• Internal company pension scheme
• Numerous other benefits